Your Dynalight subscription does not just provide you with access to the Dynalight API Management System, it also includes a support contract, training and support for custom development requests. Most of the daily activities can be performed by your team without any intervention from our side but there are always some exceptions. In this case, you can just drop us an email with your detailed requirements and we will take care of it within  24 hours (on working days). If the request is high priority, you can reach out to your account manager who will ensure that it will be taken care of asap.

During the implementation phase of Dynalight, we will provide your team with two, half-day, training sessions to go through all the functionalities and parameters. If you require additional training sessions at a later moment in time, we are happy to provide these.

Dynalight is not a tailor-made solution but it is also not one-size-fits-all. While we do not want to maintain a lot of different versions of Dynalight, we will always do our best to take specific requirements into account by including it as a new option in the system (if we believe that multiple clients could benefit from it). In this case, the customer that makes the initial request may be asked to fund (part of) the development cost.

If your business requirements are so different from any other clients, that using the ‘standard’ version of Dynalight is not an option, we are willing to discuss building a custom version just for you if we can justify this economically and the system will run under your own AWS account.

We will always ensure that Dynalight is using a current verson of Kong Community Edition and keep all add-ons and plug-ins up-to-date to minimize the risk.

Your Dynalight subscription can include a Load Balancer, a Web Application Firewall and a CDN that are all part of our SaaS offering and covered by a single contract and included in our Support agreement. When you decide to switch to Dynalight, our team will prepare the migration plan and cooperate with your crew to execute it smoothly. This is also included in the standard subscription.