FAQ – Dynalight

Frequently Asked Questions (FAQs)

What does Dynalight do?

Dynalight is a SaaS provider that specializes in API Management. We implement, manage and support these services in close cooperation with our clients so that they do not need to license enterprise software licenses or hire specialized engineers.

Who are your customers?

We don’t share any information about our clients without their explicit consent. Our accounts include global leaders in Automotive, Fashion, Luxury, Travel and Media.

Where is Dynalight located?

What are your main products or services?

Our product Dynalight is a cloud-based, API Management SaaS Solution.
Our sister brand, Lighthouselabs, is offering CDN solutions (and all underlying components like Load Balancer, WAF, Certificates etc.) and Website Image Optimisation.

How do I purchase your products or services?

Our services are highly customizable and not one size fits all. This means that you cannot purchase them online and start using them today. Our standard sales cycle is discovery call, demo, trial, purchase, implementation and operation/support. This cycle can take anything between 4 weeks and 6 months. Depending on the size and complexity of the project, everything can be managed remotely or we do part of the work on-site.
Our pricing model is based on simple metrics like number of API requests, and number of endpoints. Extra functionalities like load balancer, WAF or CDN will be charged separately. We only do yearly (or multi-year) contracts to ensure that we recover the initial set-up cost.

Do you offer customization options?

Dynalight is a solutions that is being used by different customers and we prefer to keep it as standardized as possible. We do take enhancement requests from our customers especially if all customers will benefit from it. However, if you want to run Dynalight under your own AWS account (with us managing it) and your volumes are high enough, then we are open to discuss custom developments for just a single customer.

How can I contact customer support?

You can contact our customer support team by email. Each customer has access to a dedicated account manager who can be reached by phone and email.

What are your customer support hours?

Our customer support hours are from 9am to 6pm on working days (CET time zone).
Your account manager is available 24×7 for high priority incidents. He/she will escalate to L2 support when required.

Can I get a demo of your products or services?

Yes, we offer demos upon request but only after we have discussed your detailed requirements in a Discovery Call. We have a generic demo environment to show you the functionalities, parameters, and options. If you decide to go for a trial, we will build a dedicated environment for you.

Do you have any upcoming events or webinars?

No, we’re old school. We believe in one on one interaction and prefer to demonstrate our skills and expertise in direct conversation and tailor-made demo’s. We also believe that in any serious business relationship, both parties will need to invest time and energy to make it happen.

If you have any other questions, please don’t hesitate to contact us!